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LEGAL

CIGARS ON CIGARSDAILY.COM ARE NOT INTENDED FOR ANYONE UNDER THE AGE OF 21.

Prices on Cigarsdaily.com are subject to change without notice. Cigars Daily (CD) is not responsible for typographical errors. Special orders for related merchandise can be filled upon request. CD reserves the right to reject any order for any reason, and our website has a minimum order of $25. Orders made for less than $25 will not be filled.  No order shall be binding at CD until it is accepted via Email/phone confirmation. Items may be purchased from this website using a valid credit card or Paypal for payment, by a person 21 years of age or older.  Shipping of items is completed by UPS or USPS.  Items must be shipped to a valid address, signature may be required. These terms and conditions of sale and the transactions contemplated thereby are governed solely by the laws of the State of Arizona, and any and all claims related thereto must be brought and finally resolved solely in the courts of the State of Arizona. By placing an order, you agree to all terms and conditions.

Why does Cigars Daily require that you verify your age?

As per FDA regulations, CD is required to ensure that we do not sell our products to anyone under the age of 21*. In order to verify our customer’s ages, as well as to protect them from fraud, require a every person who enters the site to input their date of birth, set their date of birth in the ‘account setup’. Furthermore, we reserve the right to verify ages by checking orders manually via phone confirmation with a Driver’s License number and background check.

SECURITY

We guarantee that every transaction you make at CD will be 100% safe. Our secure server software (SSL) is the best available, and works 24/7 to protect your information from fraud or hacking. Your personal information is encrypted, including credit card number, name and address, so that it cannot be read as the information travels over the Internet. We use all of the cutting edge technology on this website for the safety of our customer. Our customer’s information is as important to us as it is to them and we take extra effort to guarantee your transaction’s safety and this commitment.

PRIVACY

The information we collect will be used to notify customers about updates to our website and periodic specials. We do not share any customer information with other organizations for any purpose.

LIGHTERS

Due to federal regulations lighters cannot be shipped by air. All orders containing lighters will be shipped by Ground only.

International Shipments

All international customers whose orders are shipped outside of the United States via US Postal Service are responsible for their merchandise. All such purchases are FOB Miami and delivery is deemed complete once shipment arrives in the customers counrty.

NOTE*** If Additional taxes or duties are charged as the result of a country’s laws or regulations, the customer is responsible for paying those fees. If an international package is returned 70% of the purchase will be refunded (please see shipping policy for more details).

Disclaimers

We reserve the right to cancel and fully refund the customer in any case of a typographical error or honest mistake that is clearly obvious that occurred on the CD website. It is our policy, within reasonable action, accommodate any customer that was offended in such case in an amicable solution, but sometimes we simply can’t ship in this situation.

samplers and free items – While we make every attempt to fill every order according to specified items, we sometimes have an “out of stock” situation. We reserve the right to substitute items with equal or better value items.

samplers – In samplers that include cigars from different brands we reserve the right to substitute any cigar with equal or higher value. We substitute the same cigar of a different size, but occasionally a different cigar will be included.

RETURN POLICY

All merchandise shipped from the CD warehouse leaves in perfect condition. In the unlikely event that you should doubt the quality of an item, you must follow the

  • Contact us throughout ‘Contact us’ page with the subject line, ‘return request’
  • In response you will obtain a Return Authorization Number from us.
  • Return shipping will be paid by the customer. For Domestic orders a 25% restocking fee will be maintained, and 75% of the order total will be refunded. For International orders a 30% restocking fee will be maintained, and 70% of the total order will be refunded.
  • Once the returned order has been received, your refund will be processed. This can take 3-5 business days depending on your bank.

We are not responsible for merchandise returned without an Authorization Number. Any package returned without an Authorization Number will not be refused. All authorized returns must be received within ten (10) business days after authorization issuance.

Credit for any returned item which is a part of a “combination sale” shall not exceed the purchase price of the lesser value item. Minor imperfections in some accessory products do not constitute a cause for return.

When the original order included a free item, a return can not be made without returning the free item as well. If the free item was not returned, its regular price shall be deducted from the credit. When the original order included free shipping, the cost of ground shipping will be deducted from the credit for any returned item.

Customers who return complete order for refund will be charged according to the shipping method selected for that shipment even if CD covered the cost of shipping that order. For example, a customer who refused (or returned for some other reason the entire package) an overnight order, will not receive full refund. The amount of overnight shipping that order will be deducted from the refund, and the refunded amount will include only the balance.

We do not accept items returned outside their original box** and we will not accept cut or partially smoked cigars. All returned items must still be in condition to be sent back to the manufacturer. We reserve the right to refuse or prorate credit for any returned item received in inadequate condition.

COUPON CODES

Any order placed on the web site*** for an item which is marked with a coupon code, will give the customer either a % or $ discount.

All coupon codes are entered at the checkout page, and the total refund is applied in the cart. The discount that comes from coupon codes DOES combine with existing advertised discounts, but coupon codes CANNOT be combine.

* see disclaimers

** We do not accept returns of single cigars or cigar samplers (i.e. 5-pack, 6-packs, 7-packs, etc.)

*** The coupon code feature is available only on the web site. You can not redeem coupon codes while ordering through our call center, any such credit can be redeemed only while placing website order through the internet.

For returns in our store customers must provide receipt and all items must be in resellable condition.

Sorry we do not accept returns of single cigars-all sales are final.

All returns must be during weekdays only (no weekends)

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